Frequently Asked Questions
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Cancellation Policy
We run tours as scheduled rain or shine. If you cancel in advance or miss your tour, we will do our best to move you to another tour based on available space. However, ALL SALES ARE FINAL and we do not provide refunds for no-shows/tours you booked and missed.
Tours with fewer than 10 guests will travel in our air-conditioned 15-passenger van.
If your tour is not able to run, we will move you to another tour of your choice or provide a credit for you to use in future at your discretion. These credits do not expire. If you purchase tour insurance, you will receive a refund within 30 days of your tour.
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To accommodate COVID-19 requirements, DST is working with SRQ Trolleys on cleaning and sanitizing the trolley using a UV light system. Our 15-passenger van is sanitized between tours as wellIn addition, staff and guests will have their temperatures taken when they arrive. Anyone with a fever will be asked to leave and have their tickets refunded. All guests must wear masks and use the disposable hand sanitizer packets offered at no charge. For guests who do not have them, masks are sold at the Vintage Sarasota Gift Shop.
Tour Guides and Reservation Staff will wear masks while greeting guests. Once trolleys are boarded, tour guides will remove their masks in order to deliver an entertaining tour experience.
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All tours depart from and return to our Trolley Cottage, 1826 4th Street in Sarasota (behind The Breakfast House off Fruitville & Osprey).
We have a cute Vintage Sarasota gift shop where you can browse for souvenirs before boarding.
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Please arrive at least 30 minutes before the tour leaves to check in and check out our Vintage Sarasota gift shop or The ChillMobile, our vintage ice cream truck, while you wait to board.
Trolleys leave at your scheduled time. If you don’t arrive within 5 minutes of departure time, we reserve the right to resell your ticket.
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Easy FREE on-site parking is available right around the Trolley Cottage!
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Our cute Vintage Sarasota Gift Shop features curious collectibles and memorabilia curated to complement our eighteen trolley tour themes.
We carry Ringling Brothers Circus, Ghost, Psychic, Sports, and Public Art items as well as a bevy of Old Florida/Old Sarasota books, cards, t-shirts, magnets, flamingos, pins, art boards, drinkware, candles, tablecloths, tea towels, soaps, food items & vintage memorabilia.
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The ChillMobile is our groovy vintage 1979 ice cream truck, which sells cool locally-produced ice cream, popsicles & novelty treats!
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All tickets must be paid at time of booking.
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We do not allow any coolers or personal alcohol on the tours.
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We have a variety of options to book a trolley tour for a group! See our group tours page for more information on how to book a group tour.
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The handling fee added to each ticket covers a bottle of chilled water, your program and map, and it helps us maintain our public restroom. It is part of the ticket price whether you book online or in person.
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Our tours run year-round, but during our hottest months of the summer, we don’t run all tours every day, so please check the activity calendars. If there is a date not listed, please email us at [email protected]